| 酒店名稱 Hotel Name： | ||||||
| 地址 Address： | ||||||
| 入住日期 Arrival Date： | ||||||
| 離開日期 Departure Date： | ||||||
| 酒店綜合評價Hotel Overall Evaluation： | ||||||
| 入住房間情況 | 暗訪結(jié)果1 | 暗訪結(jié)果2 | 暗訪結(jié)果3 | 暗訪結(jié)果4 | 暗訪結(jié)果5 | |
| 你所入住房間情況 Type of specific room you occupied: | 標準間 Standard room | |||||
| 套間 Suite room | ||||||
| 總統(tǒng)套房 Executive suite | ||||||
| 房間號 Room number | ||||||
| 超大床 King-sized bed | ||||||
| 雙人床 Double bed | ||||||
| 單人床 Twin bed | ||||||
| 評價項目 | 分值（10分制） | |||||
| 評價項目evaluate this Hotel on | 入住準確率 Accuracy of reservation | |||||
| 入住手續(xù)辦理速度 Check –in speed | ||||||
| 整潔度及服務(wù)Cleanliness and servicing | ||||||
| 入住房間情況 Your room during stay | ||||||
| 退房手續(xù)辦理速度 check –out speed | ||||||
| 房間價格 Value of room for price | ||||||
| 整體服務(wù)水平 Service overall | ||||||
| 員工服務(wù)態(tài)度 Staff attitude | ||||||
| 電話網(wǎng)布局 Telephone rings in all areas | ||||||
| 對服務(wù)人員的評價 service | 預(yù)訂人員 reservation staff | |||||
| 前臺員工 Front desk clerk | ||||||
| 行李員 bell staff | ||||||
| 客房工作人員 Housekeeping | ||||||
| 接線員 Telephone operators | ||||||
| 禮品店員工 Gift shop staff | ||||||
| 游泳池員工 Pool staff | ||||||
| 高爾夫球廠員工 Golf staff | ||||||
| 網(wǎng)球場員工 Tennis staff | ||||||
| 停車場員工 Valet parking staff | ||||||
| 溫泉療養(yǎng)區(qū)員工 Spa staff | ||||||
| 禮賓部 concierge | ||||||
| 送餐服務(wù) Room service | ||||||
| 酒店大廳走廊評價 hallways and lobby | 走廊通達性 Hallways were free of trays etc | |||||
| 大廳家具 Condition of furniture in lobby | ||||||
| 大廳裝飾 Lobby decor | ||||||
| 房間裝飾 room decor | ||||||
| 鮮花擺放 Fresh flowers | ||||||
| 臥室及浴室評價 bedroom and | 浴室整潔度 Overall cleanliness of bathroom | |||||
| 浴盆和瓷磚的整潔度 Cleanliness of tub &tile | ||||||
| 閑置區(qū)整潔度 Cleanliness of vanity area | ||||||
| 浴巾和毛巾是否充足 Sufficient bath towels & washcloths | ||||||
| 臥室的整潔度 Overall cleanliness of bedroom | ||||||
| 被褥條件 Condition of comforter | ||||||
| 地毯條件 Condition of carpet | ||||||
| 家具條件 Condition of furniture | ||||||
| 正確供給 Properly supplied | ||||||
| 設(shè)備條件 Condition of equipment | ||||||
| 酒店的維護及保養(yǎng) maintenance And upkeep | 整體維護 Overall maintenance | |||||
| 地面情況 Condition of grounds | ||||||
| 大廳情況 Condition of lobby | ||||||
| 走廊情況 Condition of hallways | ||||||
| 房間情況 Condition of room | ||||||
